Customer Service Representative
Sidran is a manufacturer and distributor of Western Apparel. We are looking for a Full-Time customer service representative to aid in order entry, order checking, and account management.
Serves customers by providing product and service information; resolving product and service problems. Work with sales rep force to send/receive order confirmations, customer relations and product sales.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Computer skills, Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Prior Customer Service experience a plus.
Submit your resume to firstname.lastname@example.org for consideration.